Scotland’s Chauffeur/Tours – Terms and Conditions of Hire
By browsing this website, users accept our Terms and Conditions of Hire.
The terms “Scotland’s Chauffeur/Tours”, “the company”, “we”, “us”, and “our” when used in these terms and conditions of hire mean Scotland’s Chauffeur and Scotland’s Chauffeur Tours and its associated companies, agents and subsidiaries. The terms “you”, “your”, “yours”, “the client” , “the hirer” and “passenger” when used in these terms and conditions of hire mean any user of this website. This website may contain links to external websites maintained by other organisations as part of our service. These links are provided for your information only and we do not endorse the views expressed within such external websites. Scotland’s Chauffeur/Tours do not exercise any control of any kind over the content of externally provided websites and we do not accept responsibility for them or any loss or damage that may arise from your use of them.The entire content on “www.scotlandschauffeur.com” and “scotlandschauffeurtours.com” based web pages is copyright with all rights reserved and remain the property of Scotland’s Chauffeur/Tours. Information supplied on our website is for guidance only and does not in any part form a contract between us or constitute an offer by us or a representation on which reliance is intended to be placed, and may be subject to change without notice. Reasonable effort has been made to ensure we provide accurate and current information. We accept no responsibility for loss which may arise from reliance on information contained in this website. By using this website you acknowledge that you have read and you agree to be bound by and comply with these terms and conditions. No warranty shall be given that this website and/or the service shall be available on an uninterrupted basis, and no liability shall be accepted in respect of losses or damages arising out of such non-availability. We shall no be liable to you for any loss of profit, loss of anticipated revenue (direct or indirect) or any consequential or indirect loss. You agree that information or material accessed or downloaded through our web pages are carried out entirely at your own risk. Use of any information obtained from the internet is entirely at your own risk. Only images may be downloaded from this website if only for personal use and not for reproduction. Scotland’s Chauffeur and our agents accept no liability for any losses or damages (whether direct or indirect) arising from your use of this website or your reliance on information contained on this site, except that which is unlawful to exclude. We reserve the right to make changes to our terms and conditions and website without prior notice. However, we give no warranty as to the accuracy or currency of the information on this website. Scotland’s Chauffeur/Tours cannot be held responsible for any missed connections due to traffic congestion, adverse weather or other delays.
1. Contract Price/Quotation
Contract price/quotation shall be in GBP (UK Sterling) and subject to UK value added tax, (VAT) chargeable at current rate. Your quotation is subject to availability and shall be valid for 7 days and the contract price/quotation is based on the duties outlined by the client and will remain unchanged unless alterations are made by you to the journey itinerary after the reservation has been made. Any such variants shall be charged to you accordingly as shown on this page (below) “6. Bookings and Amendments”. With exception, our wedding rates (see tariff page) and all wedding related quotations are shown as inclusive of UK value added tax. (VAT) No service charge is included and gratuities are at the discretion of the client and form no part of our pricing. All invoices are issued in GBP (UK Sterling) only. We are under no obligation to carry out any transfer whether or not your order has been confirmed.
Quotations are subject to availability and based on the requirements outlined by you. An hourly rate is available…chargeable for a minimum 4 hour hire and each additional hour (or part thereof) thereafter. Our “Day Hire” rate means any period of 8 continuous hours with up to a total of 120 miles of travel. Transfers commencing during the hours of midnight and 06.00 hours may be subject an “unsocial hours” levy. An additional charge may be levied for transfers carried out 26th December and 2nd January. Quotations are valid for one calendar month and inclusive of any relevant parking charge for of up to 1 hour. Additional journeys or duties requested on the day, will be charged at our current hourly rate or part thereof.
3. Payment Policy
To secure your booking, Scotland’s Chauffeur/Tours require an inclusive deposit of £120.00 GBP to be paid at time of reservation…this is non-refundable with balance due 2 weeks prior to travel. All services £120.00 GBP or less, to be paid in full at time of booking. Your booking cannot be confirmed until deposit has been paid. To eliminate fraudulent transactions, we ask that new/first time customers deposit is paid by bank transfer.(balance can be paid either by same method, Paypal or card) All balances including card payment transactions must be completed at least 2 weeks prior to your travel date. Should you fail to settle balance within this timescale, we shall cancel your booking and retain your deposit. There is no surcharge when making payment by card and on completion of transaction, all card details are security shredded and deleted from our system. We do not retain or store any card details. For your convenience, payment can also be made by Paypal or Bank Transfer.
Account facilities are available on request and available to companies supported by satisfactory bank references. Our terms are 30 days net and without prejudice to any other rights it may have. Scotland’s Chauffeur/Tours is entitled to charge interest at 2% above the Current Base Rate of The Royal Bank of Scotland on overdue payments of the price of the Service or the price of any installments thereof. Such interest to run from the due date for payment until payment in full is received whether before or after judgement.
The services offered on our website are an invitation to order chauffeured services…it is not an offer to provide our services at the listed price nor is it binding on us. Additional costs incurred on the journey (including parking > 60 minutes) shall be charged to the client named on the contract at cost. Should any penalties be issued to our drivers/vehicles as a result of your instructions – you will be invoiced accordingly.
6. Bookings and Amendments
By placing an order, the hirer agrees that they are legally capable of entering into binding contracts and that you are minimum 18 years of age. Terms and conditions of contract shall commence on the date we accept your booking. The “commencement date” and, subject to earlier termination or cancellation as described in these terms and conditions shall continue to be in force for the term agreed at time of booking. Please ensure that accurate details are provided as any subsequent change(s) after your confirmation are not always possible due to other commitments. Written notice must be given for all amendments to the company as soon as possible. All bookings require minimum 24 hours notice and can be made up to 26 weeks in advance. We send invoices/receipts electronically in PDF format. Paper copies of your invoices/receipts are available by request.
Any notice given by you must be submitted by email.
8. Waiting Time
For non airport collections the first 30 minutes of waiting time is included in the contract price, thereafter, shall be charged at our current hourly rate or part thereof. For airport arrivals the first 60 minutes from flight landing is included in the contract price, thereafter, shall be charged at our current hourly rate or part thereof.
9. Grace Period
We make every effort is made to be at any of your pick up points at any agreed time, we may however, encounter a situation where road traffic conditions are outwith our control and you experience delay. We include in our schedule(s) a period of up to 30 minutes grace.
10. No-Show Policy
Should you fail to arrive at your designated location for which a reservation has been made, then all monies paid shall be non-refundable.
11. Cancellation and Refund Policy
We may at any time cancel the order, whether during initial term or otherwise. We may at our sole discretion cancel the service booked by you in the event that you fail to pay the agreed amount prior to commencement of service. Any details submitted by you are found not to be or cease to be valid. Cancellation of orders made howsoever shall be without prejudice to any rights or liabilities accrued at the date of cancellation. Should you wish to cancel your confirmed booking, you must advise the company either by email or by calling our office +44 (0)141 280 0235 as soon as possible. Any booking cancelled by you within 24 hours of travel will forfeit 50% of rate and any booking cancelled by you within 12 hours of travel will forfeit 100% of rate. Bookings cancelled by you, greater than 24 hours of travel have an administration charge of £24.00 GBP inclusive of UK tax.
12. Force Majeure
The company shall not be in breach of the agreement, nor liable for any failure or delay in performance of any obligations under this agreement arising from or attributable to acts, events, omissions or accidents beyond it’s reasonable control, including but not limited to any of the following: war, riot, industrial dispute, terrorist activity and the consequences, natural or nuclear disaster, fire, extreme or adverse weather conditions, failure in information technology or telecommunications services or failure of a third party. The company shall not pay to you any compensation if your travel arrangements require to be cancelled or change in any way as a result of mechanical failures, unusual or unforeseeable circumstances beyond our control.
UK legislation states that while traveling, all passengers must ensure seat belts are correctly engaged. It is the responsibility of each passenger to ensure their own personal seat belt is properly secured whilst vehicle is in motion. In addition to the terms detailed in this page (above) “12. Force Majeure”, the company do not accept responsibility for delays caused by road traffic incidents or other traffic conditions. Theft or damage of any item belonging to any of the passengers traveling in our vehicles or vehicles of our agents/suppliers. Any passenger leaving possessions or items in our vehicles or vehicles of our agents/suppliers, does so at their own risk.
14. Third Party Rights
Any person who is not a party to this contract is not entitled to enforce any of its terms under the Contracts Act 1999. (Rights of Third Parties)
15. Office Hours
Office Hours: 08.00 – 21.00 (7 days) CLOSED: 25th December and 1st January
Legislation states that all passengers must engage seat belts and that children require additional appropriate restraints! The company are able to provide seat/harness designed for children…this must be requested at time of booking and it is the responsibility of the parent/guardian to ensure the child’s seat/harness is fitted and secured correctly. The parent/guardian is wholly responsible for the safety of the child/children at all times.
All luggage and property remains at all times your responsibility and we shall not be liable for any loss or damage whatsoever. Your luggage is to be placed in the luggage compartment provided and your driver must agree to any item that you wish to carry in the vehicle with you. A reasonable amount of luggage is allowed, but luggage which, in the opinion of our chauffeur amounts to an excessive weight or bulk will not be carried. It is the client’s responsibility when reserving their booking, to ensure vehicle requested has sufficient space and weight allowance to accommodate carriage of said luggage. We reserve the right to refuse to carry any luggage or part of luggage we deem unsuitable.
18. Flight Delays
The company shall monitor your flight progress based on the information available and your chauffeur shall amend their own arrival time accordingly. If however your flight arrival time is amended due to delays following the chauffeur’s arrival at the airport, then additional waiting time shall be charged at our current hourly rate or part thereof. If, as a result of extreme delays or missed flight, your chauffeur is required to return to the airport in order to collect client, then this shall be at the convenience of Scotland’s Chauffeur/Tours. The company is obliged to carry out other pre-booked reservations, and cannot cause hindrance or inconvenience to other clients as a result of flight delays. To ensure your chauffeur is available for your re-scheduled arrival, please inform our office as soon as you become aware of any delay to your arrival time.
The direction of travel adopted is at your drivers discretion and shall travel the best possible route to his/her knowledge unless instructed otherwise by the client. Variations to the journey that involve additional time and/or mileage, may be subject to an additional charge. In the event of traffic congestion, your chauffeur may amend the route if necessary to endeavor to deliver you to your destination on time. No allowance will be made to the hirer on the grounds that the route adopted is not necessarily the shortest. The company does not accept responsibility for any delays or missed appointment/travel arrangements. Your chauffeur will drive at a speed deemed to be safe in his/her opinion and in accordance with the prevalent road conditions and traffic at any particular time. The hirer must not request or act in any way which contravenes or causes to contravene any part of the UK legislation which applies to the use of vehicles as applied under the road traffic act.
20. In Car WIFI
Any connection facilitated through wired or wireless technology has significant privacy, security and confidentiality risks inherent in accessing the world-wide internet. The transmission and download of information or materials is entirely at your own risk and Scotland’s Chauffeur/Tours and our agents accept no responsibility for any interception of transmissions, file corruption, loss of data, hacking and/or damage to your network or equipment through accessing this service. You are required to confirm your requirement at time of booking so as to ensure this is available to you. If for any reason this should prove not to be operational for any part or all of your journey, then no compensation shall be offered as this is a “complimentary” service offered by our company. Signal strength varies geographically and at any given time.
The consumption of alcohol is forbidden in all vehicles operated by Scotland’s Chauffeur/Tours or vehicles of our agents/suppliers.
22. Smoking Policy
Scotland’s Chauffeur/Tours maintain a strict no smoking policy in all our vehicles and also with the vehicles operated by our agents/suppliers.
23. Conveyance of Animals
Assistance dogs are permitted in all vehicles operated by Scotland’s Chauffeur/Tours and also the vehicles of our agents/suppliers. This must be declared at the time of reservation.
24. Vehicle Doors
Your chauffeur is wholly responsible for the opening and closing of all passenger doors at all times and doors will only be opened when vehicle is stationary.
25. Fitness to Travel
Any passenger that appears to be under the influence of alcohol or any other substance and whose behavior poses a threat to other passengers, the chauffeur or vehicle will be refused travel. Scotland’s Chauffeur/Tours will not tolerate any verbal or physical abuse to any member of our staff or agents/suppliers.
26. Disorderly Behavior
The client named is responsible for the behavior of all passengers and informing them of the provisions of this agreement. They are responsible for ensuring that the party’s conduct does not threaten their own, the drivers or any other person’s safety. Scotland’s Chauffeur/Tours and our agents reserve the right to refuse travel to any person deemed to be a nuisance or danger to our passengers or employees including where any passengers are carrying or using any illegal substances or weapons. If necessary, Scotland’s Chauffeur/Tours and our agents may request the police to assist in removing any offenders from our vehicles. In these circumstances no refund will be issued and no compensation will be paid.
If any of our vehicles or vehicles belonging to our agents/suppliers are damaged or soiled as a result of passenger’s actions, we will fully charge the client named on the contract for the amount.
28. Chauffeurs and Cars
Scotland’s Chauffeur/Tours endeavor to supply you with the vehicle group booked at all times. However, the company reserve the right to provide a similar vehicle if such vehicles are not available. While we endeavor to provide you with the same chauffeur for the duration of hire, this may not always be possible due to other duties that have already been confirmed for a specific chauffeur.
The vehicles and drivers of Scotland’s Chauffeur/Tours are fully insured including public liability insurance.
30. Warranties and Liability
We warrant that our services will be performed using reasonable care and skill. Our total liability to you shall not exceed the lesser of the price or money actually received from you for the services in respect of which a claim has been made and we shall have no liability to you for loss of profits, goodwill, reputation, business contracts, revenue, production, anticipated savings, nor from losses arising from third party claims which arise in connection with the services nor any other losses or expenses and we shall have no liability to you for any indirect, special or consequential loss, damage costs or expenses including labour, or the hiring of a replacement vehicle.
If any provision of these terms and conditions are found to be invalid or unenforceable by a court of law, it shall be severed from the rest of these terms and conditions which shall remain unaffected. We may subcontract, assign or transfer our obligations or rights to a competent third party or to any associated company whether in whole or part. You may not assign or transfer any of your rights or obligations without our written consent. We accept no responsibility to agent or supplier claims on the number of passengers being carried in vehicle. Any comments made by our agents, employees or suppliers will be classed as personal opinion and will not represent the views of the company. Vehicle hire allocated shall be based on the passenger information given by the hirer.
Scotland’s Chauffeur/Tours aim to provide an exceptional level of service. If for any reason you are unhappy with an aspect of your journey or a member of our staff, the hirer should make their comments known to the chauffeur at the time of the alleged incident, detailing the date and time, chauffeur’s details and the nature of your complaint. The company will endeavor to rectify this matter immediately.
33. Governing Law
Our terms and conditions of hire are governed by and construed in accordance with the law of Scotland. Disputes arising in relation to this website shall be subject to the exclusive jurisdiction of the courts of Scotland.
What our clients say about us...
“I write to congratulate you on an excellent service. It was so refreshing to be met from our flight by a courteous and helpful driver. Nothing was too much trouble, from helping with our luggage to ensuring all our needs were catered for. I would have no hesitation in recommending you to colleagues and clients alike. Thank you for a most pleasant journey experience and we look forward to travelling with your company in the future.”
Director of Vessels
Caledonian Maritime Assets Ltd.
“An impeccable service, always reliable and of the highest quality – chauffeurs are extremely professional and often show that they have that little bit of local knowledge when it comes to avoiding traffic congestion. Thoroughly recommend!”
Kilmarnock Football Club
“I would like to commend your company for providing superior service. I was one of 8 gentlemen from the U S who were touring, playing golf and sampling the whiskies of Scotland. Your drivers were punctual, friendly, courteous and professional. The equipment was reliable and made passengers feel safe and comfortable. Thank you for meeting our needs.”
Whilst we operate a strict confidentiality policy, some of our client’s have elected to offer feedback about our service and support!
“I felt compelled to say a big thank you for the courtesy you and your team have shown Scotsgolf over the years. It is so refreshing to find someone who provides a first class service which we have always found to be totally reliable and wholly efficient. We continue to enjoy working in close association with you very much and therefore have no hesitation in recommending any enquirer to utilise your services. I look forward to a continuing and healthy business relationship.”
“I wish to extend my thanks to you and all your drivers for the extremely professional and friendly approach to my international speakers who were delighted to be met and looked after so royally. The feedback from them was of a very high standard and I just wanted you to make your drivers aware of their appreciation as well as mine.”
British Blood Transfusion Society
“I have used chauffeur services in a dozen countries internationally and I can unequivocally say that SCOTLAND’S CHAUFFEUR is a world-beater. Their thorough professionalism, their thoughtfulness, politeness and all-round helpfulness are unrivalled. Definitely Number One for me!”
Novelist and screenwriter
“Thanks again and how impressed I was with our journey to the Turnberry Golf Resort. Everything went great and we couldn’t have been happier with the service we received, its genuinely rare these days to find such fine customer service.”
“I strongly recommend Scotland’s Chauffeur. This company provide an efficient, professional and courteous service, taking away from travellers all the strain and stress of having to organise the journey for themselves. Worth every penny, and more.”
“Scotland’s Chauffeur arranged all our travel requirements…their beautiful Audi bridal car and Mercedes people carrier for our bridesmaids. They even arranged group ticket discounts when our party visited the Glengoyne Distillery as well as our trip to Wallace Monument. I would not hesitate to recommend this company.”
Corinne & Patrick Walsh
“Thank you for looking after our travel for this year’s outing to Crieff. As well as offering an excellent level of service, we found your company to professional and of a high standard. Comments were made about how smooth our journey was and we hope to be calling upon your service for many more years to come.”
Cowglen Golf Club
“Having used Scotland’s Chauffeur for both business and personal purposes, I would like to say that on behalf of myself, my colleagues and our clients that the service provided has been exceptional. A proficient, dependable and professional service with a personal touch. Transportation for all of us has become a reliable, enjoyable and most comfortable experience. We look forward to continuing our excellent relationship with you which provides us with a high level of service.”
Group Sales Director
I was traveling to Scotland for the first time to attend a spiritual retreat and was looking for a car service that was reliable, and accommodating. With Scotland’s Chauffeur, you get a car service that is reliable, professional and safe and they have such a strong desire to accommodate their clients every needs. I plan on returning to Scotland in the near future and I will be using this car service again. With Scotland’s Chauffeur, you are 100% guarantee to get the best of the best service and when you are traveling, that is a major stress relief!