Scotland’s Chauffeur – Privacy Policy

Introduction

We are committed to safeguarding the privacy of our website visitors; this privacy policy sets out how we shall treat your personal information.

Definitions

The terms “Scotland’s Chauffeur”, “Scotland’s Chauffeur Tours”, “we”, “us”, “our” and “the Advertiser” when used in this Privacy Policy mean Scotland’s Chauffeur/Tours and its associated companies or subsidiaries. The terms “you”, “your” and “yours” when used in this Privacy Policy mean any user of this website.
The term “information” refers to personally identifiable information about you, such as your name, job title, email or mailing address.

Scotland’s Chauffeur/Tours respects your right to anonymity and is committed to safeguarding the privacy of our website visitors whilst providing the highest possible quality of service. To ensure your privacy is protected, we have established the following policy. Please read the details carefully and discover how we protect your privacy. This privacy policy is about the way information collected is used and about how users access and use our website. We will only use the information we collect about you lawfully in accordance with the UK Data Protection Act.

1. Information collected and how we use it

If you use this website, you are in control of what information is collected, but if you choose not to share your information, you may not be able to access or use some areas of this website.

1a. How information is collected

This information may be collected, stored and used when you use this website and when you call the Advertiser.

1b. What information is collected 

The information collected and held may include but is not limited to:
Information about your computer and about your visits to, and use of, the website (including your IP address, approximate geographical location, browser type, referral source, length of visit and number of page views);
If you call the Advertiser, your phone and/or cellphone number, time, date and day of the week and length of telephone call; and any other information you may give to the provider of this website.

While using our website, we may ask you to provide us with certain information which is personally identifiable. This may include, but is not limited to, your name and email address, mobile phone number and address (“Personal Information”).

We process your data under consent as you have submitted the form to gain further information about our service and under contract where you have booked to travel with our car hire service.

If you have only registered to hear more from us then we are processing your data under consent as you have opted in to our newsletter.

We will never sell, distribute or lease your personal information to anyone.

The legal basis for holding your details

We hold information about your order for 7 years in accordance with requirements to keep legitimate business records. We will only contact you about your car hire request or if you have given your permission to receive further marketing information from us.

All of your details are stored with password protection and managed by a designated data controller. You have a right (see point 6) to ask for your details to be deleted and forgotten and can do this by contacting us.

1c. Using cookies or other on-device storage

Cookies are information files stored on your computer that help websites remember you. Currently we operate an “implied consent” policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this website, delete the cookies having visited this website, or you should browse this website using your browser’s anonymous usage setting. Cookies are used on this website to collect information. For more information on how to use cookies and how to opt out of using them, please read section 5 – the use of Cookies on this website and how you can reject them.

2. How information collected is used

When you browse this website, information is collected. It will be used for the purposes set out in this privacy policy.

2a. Customisation of this website and advert targeting

The information collected when you use this website may be used to build up a picture of your interests. This information may be used to ensure that when you visit or use this website, you don’t miss offers or information that may be of interest you. This is called advert targeting.

2b. Tracking how this website is used

Information may be collected about activity on this website, or other organisations may be used to collect and share it. This information is used to:

Analyse statistics;

Track pages and paths used by visitors to, or users of, this website;

Target the advertisements or offers, such as banners, on this website and websites of other organisations; and

Track the use of the internet banner advertisements and other links from marketing partners’ websites to this website.

For these purposes, the information on the path you take to get to this website and on some of the pages you visit or use through this website, using cookies, web beacons and other on-device storage will be retained. You cannot be personally identified from information that is collected on this website. For information about web beacons, or the organisation used (including how to decline their cookies), please read section 5 – Using cookies on this website and how you can reject them.

2c. Analysing call volumes 

If you telephone the Advertiser using the number featured on this website, we will record your phone number, the time, date, day of the week and length of the call as well as certain details about whether the call was answered or not. This information will be shared with the Advertiser and used to analyse the effectiveness of this website.

2d. Disclosure of your information 

We do not share, sell or distribute your personal information with unrelated third parties, except under the following limited circumstances:

Personal information may occasionally be transferred to third parties who act for on behalf of Scotland’s Chauffeur/Tours, or in connection with the business of Scotland’s Chauffeur/Tours for further processing in accordance with the purpose to which you have subsequently consented.

We may share or transfer the information in our database to comply with a legal requirement, for the administration of justice, to protect your vital interest, to protect the security or integrity of our databases or this website, to take precautions against legal liability, or in the event of a corporate sale, merger, reorganisation, dissolution or similar event.

Your information may be passed to one or more of the following organisations:
The Advertiser, Information/Data processing companies, mailing houses and other third party suppliers.

Requests are sometimes received for information from Government departments, the police and other enforcement agencies. If this happens, and there is a proper legal basis for providing your information, it will be provided to the requesting organisation.

2e. Information access and corrections

We will disclose to you the information we hold about you upon receipt of your written request addressed to Scotland’s Chauffeur/Tours at the address given below. We will also correct, amend or delete any personal data that is inaccurate and notify any third party recipients of the necessary changes.

3. Website Analysis

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at www.google.com.

4. How your information is kept secure

We keep your personal information only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements. The security of information is taken very seriously. Technology and security policies are in place to protect the information held. Although we cannot guarantee against any loss, misuse, unauthorised disclosure, alteration or destruction of information, we try to prevent such unfortunate occurrences.

5. Using cookies on the website and how you can reject them

A cookie is a piece of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are and information about your visit. Cookies can help to display the information on a website in a way that matches your interests. Most major websites use cookies. Two types of cookies are used on this website.

The first type is a ‘session-based’ cookie. This means that it is only saved on your hard disk for the time you are using this website. Within this website these cookies are used to understand how users navigate through this website.
The second type of cookie used stays on your hard disk for up to five years. This ‘persistent’ cookie helps the number of different browsers coming to the site be understood, rather than the total number of times the site is used. Without the persistent cookie, should you visit this website once each week for three weeks, this would be counted as three separate users. On this website, these cookies are used to manage the advertisements shown to visitors and to ensure the visitor doesn’t see the same advertisement too often, as well as understand how frequently you use this website and any services provided on this website.

Your personal information is not stored in either type of cookie. Cookies are only used to analyse the effectiveness of this website and to help make this website better for users.
If you do not want a website to create a cookie on your computer, most web browsers provide the option to disable them. However, this website may not function properly should you reject the cookies.

Google Analytics and Third-party cookies 

We use Google Analytics, a web analysis service provided by Google Inc. (“Google”) for statistical purposes. This service uses cookies (both persistent and session) to analyse how visitors use our website. The information generated by the cookies concerning your use of our website (including your IP address, time of visit to the site, the type of browser that you use, the pages you consult and the files you download) is transferred to and archived by Google on servers in the United States. Google uses this information to create reports on the website activity for us. Google may not supply this information to third parties unless there is a legal obligation to do so. Google will not combine your IP address with other data at its disposal. By using our website, you consent to the processing of the information by Google in the manner and for the purposes as described above. The Google cookies are:
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Google complies with the Safe Harbor principles and subscribes to the Safe Harbor programme operated by the U.S. Department of Commerce. In the event that you do not wish data on your website visit to be forwarded to Google Analytics, download and install the Google Analytics Opt-out Browser Add-on.

You will find further information in Google Analytic’s privacy policy.

Stripe

 We use Stripe as one of our our payment gateways. In order to make payments you will need to accept the following Stripe cookies:
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You have an opportunity to pay for your car hire using the Stripe payment gateway. Stripe’s services in Europe are provided by a Stripe affiliate—Stripe Payments Europe Limited (“Stripe Payments Europe”)—an entity located in Ireland. In providing Stripe Services, Stripe Payments Europe transfers personal data to Stripe, Inc. in the US.

To ensure that your personal data is adequately protected, Stripe have certified to the EU-U.S. and Swiss-U.S. Privacy Shield Framework. 

View the Stripe Privacy Shield Policy.

In addition to Privacy Shield, Stripe continues to employ additional compliance measures to ensure an adequate level of protection of personal data transferred outside the European Economic Area.

What are your choices regarding cookies?

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Where can you find more information about cookies?

You can learn more about cookies and the following third-party websites:

6. Your data and your right to access Personal Information

It’s very important to us that you feel comfortable with the way in which your data is used and stored by us.

You have the right, under the GDPR, to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request a correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information, ensuring your ‘right to be forgotten’. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below). You should be aware that, for legal reasons, we may be unable to erase certain information.
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.

If you would like to make a request, please contact us and we will endeavour to answer and deal with your request as speedily as possible. You will not have to pay a fee to access your personal information. However, we may have to charge a reasonable fee if your request for access is deemed unfounded or excessive.

7. Web beacons

A web beacon – sometimes called a clear GIF (Graphics Interchange Format) or page tag – is an invisible image file installed on some of the pages. When your computer downloads this image, some information about the page that you and your computer are viewing is recorded. The information does not identify you (for example, it does not include your name or email address)….Web beacons help provide a better service to you by allowing an understanding of which areas of the site are more popular with visitors than others. Web beacons are not used to collect any personal information, but they allow a build up of general information about how this website is used. Certain pages on this website may also contain web beacons put in place by the advertising agencies so that a measure can be made of how useful the advertising is on other websites. Web beacon files let the agency recognise a unique cookie on your web browser, which in turn means a learning of which advertisements bring users to this website. The web beacon only records a limited amount of information that includes the cookie number, the page ID and the time and date you accessed the page. It does not contain your name, address, telephone number or email address.

8. How changes to this privacy policy may occur

We reserve the right, at any time and without notice, to add to, change, update or modify this Privacy Policy, simply by posting such change, update or modification on this website. Any such change, update or modification will be effective immediately upon posting on the website.

If you have any questions concerning your personal information or regarding our practices, please contact: Scotland’s Chauffeur/Tours, Parklands Oval, Glasgow G53 7WP. email: info@scotlandschauffeur.com

9. Annonymous information collected through this website

We also use web analytics software tools to analyse site usage, how users arrive at our website, what they do on the website, what browser they are using and on what operating system, etc. The information obtained in this way is not tied to personally identifiable information and is only used in aggregate form to help us to audit usage of our website and improve the service provided. It cannot be used to identify you personally.

10. Social Buttons

On some of the pages of this website you will see “social buttons”. These enable users to share or bookmark the website pages. There may be buttons for Facebook, Linkedin, Twitter etc. In order to implement these buttons and to connect them to the relevant social networks and external websites, there are scripts from domains out of www.scotlandschauffeur.com. You should be aware that these websites are likely to be collecting information about what activity you are performing all around the internet, including on Scotland’s Chauffeur/Tours website. If you click on these buttons, therefore, these websites will be registering that action and may use that information. In some cases, if you are logged into their services already, these websites may be registering the fact that you are visiting Scotland’s Chauffeur/Tours and the specific pages you are on, even if you don’t click on the button, Facebook and Twitter. You should check the respective policies of each of these websites to see exactly how they use your information and to find out how to opt out or delete such information.

11. Links to other websites

This Privacy Policy applies only to www.scotlandschauffeur.com and www.scotlandschauffeurtours.com. These websites contain hyperlinks to websites that are not operated by Scotland’s Chauffeur/Tours. These hyperlinks are provided for your reference and convenience only and you should note that we do not have any control over these other websites. We cannot, therefore, be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and review the privacy statement posted on any site you visit before using the site or providing any information about yourself.

12. Governing Law

This Privacy Policy forms part of our website Conditions and as such shall be governed by and construed within the laws of Scotland. You agree to submit any dispute arising out of your use of this website to the exclusive jurisdiction of the courts of Scotland.

Terms & Conditions of Hire

What our clients say about us...

“An impeccable service, always reliable and of the highest quality – chauffeurs are extremely professional and often show that they have that little bit of local knowledge when it comes to avoiding traffic congestion. Thoroughly recommend!”

 

Jim Mann

Chairman

Kilmarnock Football Club

“I felt compelled to say a big thank you for the courtesy you and your team have shown Scotsgolf over the years. It is so refreshing to find someone who provides a first class service which we have always found to be totally reliable and wholly efficient. We continue to enjoy working in close association with you very much and therefore have no hesitation in  recommending any enquirer to utilise your services. I look forward to a continuing and healthy business relationship.”

Ken Gauld

Director

Scotsgolf Ltd.

“I strongly recommend Scotland’s Chauffeur.  This company provide an efficient, professional and courteous service, taking away from travellers all the strain and stress of having to organise the journey for themselves.  Worth every penny, and more.”

 

RM

Chipping Norton

Oxfordshire

I was traveling to Scotland for the first time to attend a spiritual retreat and was looking for a car service that was reliable, and accommodating. With Scotland’s Chauffeur, you get a car service that is reliable, professional and safe and they have such a strong desire to accommodate their clients every needs. With Scotland’s Chauffeur, you are guaranteed the very best service!

 

Ashley Ingleton

East Hartford

Connecticut

“Scotland’s Chauffeur arranged all our travel requirements…their beautiful Audi bridal car and Mercedes people carrier for our bridesmaids. They even arranged group ticket discounts when our party visited the Glengoyne Distillery as well as our trip to Wallace Monument. I would not hesitate to recommend this company.”

 

Corinne & Patrick Walsh

Bantry, Co.Cork

Ireland

“Having used Scotland’s Chauffeur for both business and personal purposes, I would like to say that on behalf of myself, my colleagues and our clients that the service provided has been exceptional. A proficient, dependable and professional service with a personal touch. Transportation for all of us has become a reliable, enjoyable and most comfortable experience. We look forward to continuing our excellent relationship with you which provides us with a high level of service.”

Ken Robinson

Group Sales Director

Howden Ltd

“I wish to extend my thanks to you and all your drivers for the extremely professional and friendly approach to my international speakers who were delighted to be met and looked after so royally. The feedback from them was of a very high standard and I just wanted you to make your drivers aware of their appreciation as well as mine.”

 

Catherine Riley

Events Manager

British Blood Transfusion Society

“Thank you for looking after our travel for this year’s outing to Crieff. As well as offering an excellent level of service, we found your company to professional and of a high standard. Comments were made about how smooth our journey was and we hope to be calling upon your service for many more years to come.”

 

T. Loftus

Cowglen Golf Club

Glasgow

“Thanks again and how impressed I was with our journey to the Turnberry Golf Resort. Everything went great and we couldn’t have been happier with the service we received, its genuinely rare these days to find such fine customer service.”

 

 

Stephen Murray

Glasgow

I would like to say that Scotland’s Chauffeur provides excellent service , with polite, well informed drivers who go the extra mile to ensure your journey is as comfortable as possible. We were delivered home in 12″ of snow, to the door, and all luggage handled for us. Superb, I will be using them again.

 

Rhona Keckler

Bearsden

Glasgow

“I write to congratulate your company on an excellent service. It was so refreshing to be met from our flight by a courteous and helpful driver. Nothing was too much trouble,  from helping with our luggage to ensuring all our needs were catered for. I would have no hesitation in recommending Scotland’s Chauffeur to colleagues and clients alike. Thank you for a most pleasant journey experience and I look forward to travelling with you in the near the future.”

Andrew Duncan

Director of Vessels

Caledonian Maritime Assets Ltd.

“I would like to commend your company for providing superior service. I was one of 8 gentlemen from the U S  who were touring, playing golf and sampling the whiskies of Scotland. Your drivers were punctual, friendly, courteous and professional. The equipment was reliable and made passengers feel safe and comfortable. Thank you for meeting our needs.”

 

Steve Reeves

Overland Park

Kansas, USA

“I have used chauffeur services in a dozen countries internationally and I can unequivocally say that SCOTLAND’S CHAUFFEUR is a world-beater. Their thorough professionalism, their thoughtfulness, politeness and all-round helpfulness are unrivalled. Definitely Number One for me!”

 

 

William Boyd

Novelist and screenwriter