Frequently Asked Questions

Upon arrival, where shall our chauffeur meet us?

As you approach arrivals, (area accessible to public) your chauffeur will be displaying your own details on our paging board, introducing him/herself before ushering you to your waiting car.

Our flight has been delayed, resulting in a later arrival time!

We monitor flight updates to ensure we are there to welcome you, regardless of your delay.

We are travelling with our children…do you have arrangements for their seating?

We can provide seat/harness designed for children, although it is the responsibility of the parent/guardian to ensure this is secured correctly.

A member of our party has a wheelchair, what facilities do you have?

A wheelchair accessible vehicle can be requested, so be sure to highlight your requirements when booking! We are always happy to assist.

After deciding our day’s itinerary, we would like to make an unscheduled stop!

Plans already made can be altered to accommodate the wishes of your party!

What method of payment do you accept?

We accept payment by credit/debit card, bank transfer, paypal or cheque.

Is there an additional charge for making payment by either credit or debit card?

There is no processing fee for any credit or debit card transaction.

We would like to have an account in place!

Arranging a monthly account is simple; please contact our office for details.

Can we have the same chauffeur for the duration of our tour?

We shall do our very best to ensure you have the continuity of the same chauffeur.

What if we have to cancel?

We recognise that in today’s world, itineraries can suddenly change! You will appreciate however that lost bookings may involve costs to ourselves, so please see our Terms & Conditions (Cancellations)

How shall we know our chauffeur has arrived to collect us?

Your driver will make him/herself known in an appropriate manner such as introducing them-self at reception, paging board, telephone call/text etc.

Our flight schedule has changed!

Simply contact our office with your revised details and we’ll do our very best to accommodate.

Got something else you’d like to ask? Please contact our helpful team!

You may also like to read our terms and conditions.

What our clients say about us...

“Having used Scotland’s Chauffeur for both business and personal purposes, I would like to say that on behalf of myself, my colleagues and our clients that the service provided has been exceptional. A proficient, dependable and professional service with a personal touch. Transportation for all of us has become a reliable, enjoyable and most comfortable experience. We look forward to continuing our excellent relationship with you which provides us with a high level of service.”

Ken Robinson

Group Sales Director

Howden Ltd

“Scotland’s Chauffeur arranged all our travel requirements…their beautiful Audi bridal car and Mercedes people carrier for our bridesmaids. They even arranged group ticket discounts when our party visited the Glengoyne Distillery as well as our trip to Wallace Monument. I would not hesitate to recommend this company.”

 

Corinne & Patrick Walsh

Bantry, Co.Cork

Ireland

“I strongly recommend Scotland’s Chauffeur.  This company provide an efficient, professional and courteous service, taking away from travellers all the strain and stress of having to organise the journey for themselves.  Worth every penny, and more.”

 

RM

Chipping Norton

Oxfordshire

I was traveling to Scotland for the first time to attend a spiritual retreat and was looking for a car service that was reliable, and accommodating. With Scotland’s Chauffeur, you get a car service that is reliable, professional and safe and they have such a strong desire to accommodate their clients every needs. I plan on returning to Scotland in the near future and I will be using this car service again. With Scotland’s Chauffeur, you are 100% guarantee to get the best of the best service and when you are traveling, that is a major stress relief!

Ashley Ingleton

East Hartford

Connecticut

“I would like to commend your company for providing superior service. I was one of 8 gentlemen from the U S  who were touring, playing golf and sampling the whiskies of Scotland. Your drivers were punctual, friendly, courteous and professional. The equipment was reliable and made passengers feel safe and comfortable. Thank you for meeting our needs.”

 

Steve Reeves

Overland Park

Kansas, USA

“I have used chauffeur services in a dozen countries internationally and I can unequivocally say that SCOTLAND’S CHAUFFEUR is a world-beater. Their thorough professionalism, their thoughtfulness, politeness and all-round helpfulness are unrivalled. Definitely Number One for me!”

 

 

William Boyd

Novelist and screenwriter

Whilst we operate a strict confidentiality policy, some of our client’s have elected to offer feedback about our service and support!

Scotland's Chauffeur

“An impeccable service, always reliable and of the highest quality – chauffeurs are extremely professional and often show that they have that little bit of local knowledge when it comes to avoiding traffic congestion. Thoroughly recommend!”

 

Jim Mann

Chairman

Kilmarnock Football Club

“Thank you for looking after our travel for this year’s outing to Crieff. As well as offering an excellent level of service, we found your company to professional and of a high standard. Comments were made about how smooth our journey was and we hope to be calling upon your service for many more years to come.”

 

T. Loftus

Cowglen Golf Club

Glasgow

“I write to congratulate you on an excellent service. It was so refreshing to be met from our flight by a courteous and helpful driver. Nothing was too much trouble,  from helping with our luggage to ensuring all our needs were catered for. I would have no hesitation in recommending you to colleagues and clients alike. Thank you for a most pleasant journey experience and we look forward to travelling with your company in the future.”

Andrew Duncan

Director of Vessels

Caledonian Maritime Assets Ltd.

“Thanks again and how impressed I was with our journey to the Turnberry Golf Resort. Everything went great and we couldn’t have been happier with the service we received, its genuinely rare these days to find such fine customer service.”

 

 

Stephen Murray

Glasgow

“I wish to extend my thanks to you and all your drivers for the extremely professional and friendly approach to my international speakers who were delighted to be met and looked after so royally. The feedback from them was of a very high standard and I just wanted you to make your drivers aware of their appreciation as well as mine.”

 

Catherine Riley

Events Manager

British Blood Transfusion Society

“I felt compelled to say a big thank you for the courtesy you and your team have shown Scotsgolf over the years. It is so refreshing to find someone who provides a first class service which we have always found to be totally reliable and wholly efficient. We continue to enjoy working in close association with you very much and therefore have no hesitation in  recommending any enquirer to utilise your services. I look forward to a continuing and healthy business relationship.”

Ken Gauld

Director

Scotsgolf Ltd.